At HerbsHero we want to make sure you are satisfied with your purchase. However, we understand that sometimes returns or exchanges are necessary. Here's everything you need to know:
Returns and Exchanges
Returns within 14 days: You can return your order within 14 days of receipt without giving a reason.
Exchange
Indicate an exchange: If you would like an exchange, please indicate this when you register your return and we will work on it immediately. This way we can ensure that your exchange is completed within a few days.
Exchange product unavailable: If the exchange product is no longer available, please contact our customer service team. We will give you an update on expected availability and work together to find a solution.
Defective or Damaged Products
Report defects or damage: If a product is defective or damaged, please send a message to [email protected] with a photo of the complaint. Our customer service team will work with you quickly to find a solution.
Return after the Period of 14 Days
Returns outside the returns period: If you wish to return your return outside the 14 day period, we offer you the option to exchange the product for a replacement or a voucher. Contact our customer service for the options.
Refund
Refund Processing: We strive to process returns as quickly as possible. After receiving your return shipment in our warehouse, we will process it within 10 working days. You can track progress via your track and trace information. Please note that it may take up to 3 days for the refund to appear in your bank account.
Contact Us
Do you have any questions about our return and refund policy, returning, exchanging or refunding a product? Please contact us at [email protected]. We are ready to assist you and resolve any concerns you may have.
